Customer Service That Exceeds Expectations
GS National Insurance Provides Agents with a Dedicated Broker Service Department
Insurance agents know just how important it is to provide stellar service to each and every one of their clients. That’s why they go the extra mile to promptly answer questions, offer guidance, and simply lend a listening ear. At GS National Insurance, we’re an FMO who feels that same level of commitment to service; and that’s why we’ve introduced our Dedicated Broker Service department.
Rather than phoning into a call center and relaying the same information to multiple representatives, our agent partners get to know their own Broker Communications Specialist who understands their specific situations and the regulations that apply to the state in which the agent conducts business. This ‘back to basics’ approach is an important part of our goal of fostering a partnering relationship with our agents.
“We want our agents to have all of the resources that they need to succeed in every possible way. No one wants to waste time and energy weaving through a call center for support. We want our agents to be able to build a relationship with their dedicated Broker Communications Specialist and to be able to receive prompt, reliable assistance so they can get back to their day”, says Vice President of Wholesale Marketing with GS National, Steven Hoffman.
According to our agent partners, it’s a level of service that’s working: “If I have a question or situation that I am not fully comfortable with, I know that I can call GSNI and talk to a person. They have allowed me to streamline my business and have freed me to do what I do best…sell”, comments one of our Pennsylvania-based independent insurance agents.
The Dedicated Broker Service department is just one aspect of our unique partnership approach for independent insurance agents and agencies. We also provide an innovative revenue-sharing Marketing Rewards Program and a host of convenient, user-friendly resources through our web-based app, Transcend. The app is available, automatically, for all of our agents and agencies.
To learn more, visit us at gsnational.com and schedule a demo to learn more about Transcend and all of its features, including our Dedicated Broker Service department.
GS National Insurance is an independently owned insurance marketing organization specializing in helping insurance advisors increase their Health, Life and Annuity Business. Their primary focus is the senior health insurance marketplace. By combining technology and experience, GS National acts as a bridge to help independent agencies and agents achieve success faster. Visit gsnational.com.
